App / Mobile
This policy explains exactly what account and transaction data k677com holds on you, how we use it, and the steps you can take to review or correct it. Access to services depends on local law and is available only where local regulations permit.
We collect the information you provide when opening or maintaining your account — your name, contact details, login credentials and any wallet identifiers linked to payment methods such as Coins. ph or InstaPay. We also collect session and device data generated when you access the platform, including IP address, browser type and interaction logs. This data is used to verify your identity, process transactions, maintain account security and communicate service notices to you. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including those handling Coins. ph and InstaPay transfers — is limited to what each processor requires to complete the transaction. Where we engage third-party services for platform operation, those parties are contractually required to treat your data consistently with this policy. Retention periods vary by data type: active account data is held while your account remains open; transaction records may be retained as required by applicable financial regulations in eligible regions. You can request a summary of the data we hold by contacting our support team through the channels listed on this page. This policy applies to accounts where access is permitted under local law.
Transaction identifiers from Coins. ph deposits are stored only to match your wallet record to your account and resolve any transfer queries you raise.
InstaPay reference numbers are logged at the point of transfer and retained to support verification of deposit and withdrawal records in your account history.
Your account wallet balance and movement history are visible inside your account dashboard after login. We keep this record for as long as your account is active.
This policy covers data we hold directly. It does not extend to third-party sites you may reach through links on this platform, nor to payment processors operating under their own published terms.
Data collected when you log in, reset credentials or update account settings falls fully within this policy. This includes device identifiers and session tokens generated during authentication.
Payment data passed through Coins. ph, InstaPay or other local payment rails is governed by both this policy and the separate terms of each payment provider. Our role is limited to the record we hold on our side.
Game interaction logs — including session activity on titles like Bingo Blast or Dragon Treasure — are collected to maintain account integrity and session continuity, not for external profiling.
Links to external sites, payment portals or partner pages are not covered here. Once you leave the k677com platform, that site's own privacy terms apply, and we have no control over how it handles your data.
Your account data is not locked away. You can request a copy of the personal information we hold by sending a written request through our support channel. If any detail is incorrect — your contact number, registered email or linked wallet ID — you can update it directly in your account settings, or ask our support team to make the correction if the field is not editable from your end. Questions about how a specific data point is used, or how long a transaction record is kept, can be raised through the same channel. We aim to respond to data queries within a reasonable period; the current response window is shown in the support acknowledgement you receive. If you decide to close your account, you can request deletion of personal data that is not subject to a legal retention requirement. The process for that request is the same: contact support, state the reason and our team will confirm what can be removed and what must be retained under applicable rules.
Request a summary of the personal data and transaction history we hold on your account. Send the request through our support email or live chat.
Update your contact details or wallet information directly in account settings. For fields that cannot be edited in-app, our support team can process the change after identity verification.
Ask us why a specific data point is collected, how long it is held or who it is shared with. We will respond through the channel you used to contact us.
To close your account and request removal of non-retained data, contact support and confirm your identity. We will outline which records we are required to keep and which we can delete.
If you have a question about this policy, want to exercise a data right or need to report a concern, the routes below are how you reach us. State your registered account email and the nature of your query so we can route it to the right team without delay.
Open the chat widget inside your account for the fastest path to a data or privacy question. Available to logged-in members.
Send a written data request or correction notice to our support email address listed in your account help section. Include your registered email for faster matching.
The help section inside your account lists current contact routes, response expectations and the steps to follow for data and privacy requests.
Our data handling practices are built around account security and minimal collection. We do not gather data beyond what is needed to run your account and process your transactions.
We use session cookies to keep you logged in and to maintain game state. You can manage cookie preferences through your browser settings; disabling some cookies may affect how account features load.
Login credentials are stored in hashed form. We do not have access to your password in plain text. If you suspect unauthorized access, change your password immediately and contact support.
Active account data is held while your account is open. After closure, we retain only what applicable financial regulations in eligible regions require. You can ask for a breakdown of retention periods for each data type.
When this policy is updated, we post the revised version here with the effective date noted at the top. Continued use of the platform after a posted change constitutes acceptance of the updated terms.
These are the data and privacy questions we receive most often from account holders. If your question is not answered here, reach us through live chat or support email.
We collect your name, contact details, login credentials and any wallet identifier you provide — such as a Coins. ph or InstaPay reference — when you create or update your account. Session and device data is also logged while you are active on the platform.
Wallet identifiers are passed only to the relevant payment processor to complete the transaction. We do not share them with advertisers or other third parties. Each processor operates under its own published terms in addition to the obligations in this policy.
Send a data request to our support team via live chat or the email address in your account help section. Include your registered email. We will compile and share a summary of the personal data and transaction records we hold for your account.
Yes. Editable fields — contact number, email, linked wallet — can be updated in account settings after login. For fields that are locked, contact support with proof of the correct information and our team will process the update after verifying your identity.
Transaction records linked to Coins. ph, InstaPay and other payment methods are retained as required by applicable financial regulations in eligible regions. Active account activity is held while your account is open. You can request a retention breakdown for specific data types through support.
After closure, we delete personal data that is not subject to a legal retention requirement. Records we are required to keep — such as certain transaction logs — are held for the mandated period and then removed. Contact support to start the closure and data removal process.